REFUND & CANCELLATION POLICY
Nature of Services
Activation Factory provides customized marketing and event services. Due to the time, resources, manpower, and vendor bookings involved, refunds are handled under strict guidelines.
Advance Payments
Advance payments are required to secure resources, vendors, and production slots.
All advance payments are non-refundable once the project has commenced.
This is because planning, creative development, vendor coordination, and operational costs begin immediately after confirmation.
Cancellation by Client
Before Project Initiation:
If cancellation occurs before work begins and before vendor commitments are made, refund eligibility will be reviewed. Administrative charges may apply.
After Project Initiation
If cancellation occurs after work has started:
Charges will apply for work completed.
Vendor payments, bookings, and production costs will be deducted.
Remaining balance (if any) may be reviewed on a case-by-case basis.
Event-Specific Cancellations
For physical activations or events:
Venue bookings, fabrication, printing, manpower, logistics, and rentals are non-refundable once confirmed.
If cancellation occurs within 7–14 days of the event date, no refund will be applicable due to committed resources.
Digital Services Refund
For digital marketing services:
Monthly retainers are non-refundable once the month has started.
Campaign setup fees are non-refundable once campaigns are created or accounts are configured.
Cancellation by Activation Factory
Activation Factory reserves the right to cancel services if:
Client fails to make payments
Client breaches agreement terms
Project involves unethical or unlawful activity
In such cases, refund eligibility will be evaluated after deducting work completed.
Payment Disputes
All disputes must be raised in writing within 7 days of invoice issuance.
Payment disputes will be reviewed internally and resolved professionally.