Privacy Policy
Introduction
Activation Factory is a professional marketing, brand activation, event management, and digital solutions agency. We specialize in delivering high-quality services including, but not limited to, brand activations, corporate events, experiential marketing, digital marketing, creative strategy, production, and execution services.
This Service Policy outlines our service delivery framework, client responsibilities, and operational terms to ensure transparency and smooth collaboration.
Scope of Services
All services are strictly delivered based on:
Approved proposal or quotation
Signed agreement or contract
Email confirmation of scope
Approved budget breakdown
Any additional requests beyond the agreed scope will be treated as separate services and may incur additional charges.
Project Initiation
A project is considered officially initiated when:
Advance payment (if applicable) has been received, and
Written approval of proposal/scope is provided by the client
No work will commence until both conditions are fulfilled.
Timelines & Delivery
Project timelines are shared prior to execution.
Timelines depend on client approvals, vendor coordination, and third-party availability.
Delays in approvals, content submission, or payments may impact delivery schedules.
Activation Factory shall not be liable for delays caused by:
External vendors
Venue restrictions
Government regulations
Force majeure events
Any unforeseen circumstances
Client Responsibilities
The client agrees to:
Provide accurate information and required materials in a timely manner
Approve concepts, creatives, and budgets within agreed timelines
Make payments according to agreed milestones
Failure to comply may result in project delays or suspension of services.
Revisions Policy
Revisions are allowed as per the agreed package or contract.
Revisions exceeding the agreed limit may incur additional charges.
Major concept changes after approval may require revised costing and timelines.
Intellectual Property Rights
Final deliverables become the client’s property only upon full payment.
Activation Factory retains the right to showcase project work in its portfolio, marketing, and promotional materials unless otherwise agreed in writing.
Limitation of Liability
Activation Factory shall not be held responsible for:
Indirect or consequential business losses
Venue cancellations
Government restrictions
Third-party vendor failures
Our liability shall be strictly limited to the amount paid for the specific service.